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Restaurant Back of House Shift Manager Chick-fil-A on S. McCarran & 580

Restaurant Back of House Shift Manager

Full Time • Chick-fil-A on S. McCarran & 580
The Back of House Manager role at Chick-fil-A Reno leads operational shifts with excellence by motivating the team, organizing daily set-ups, running breaks, monitoring employee morale and executing operational tasks. 

Who We Are & Why We Exist: Mission Statement

To create an atmosphere where people feel cared for and rejuvenated.

Our Culture & Values:

G. - Growth

O. - Ownership

O. - Optimism

I. - Initiative

E. - Excellence

Our Top Three Priorities

  • Cleanliness - To have the cleanest, most food-safe restaurant in all of Reno.
  • Productivity - To stay productive at all times.
  • Morale - To have the happiest employees in all of Reno.
In-depth Job Description

Behavioral Characteristics:

(Specific observable attributes include but are not limited to:)

  • Displays a true, servant’s heart, and a consistently positive attitude.
  • Aligns with Chick-fil-A S. McCarran & 580 Core Values (GOOIE)
  • Proven history of excellent attendance.
  • Understands how to proactively anticipate needs of business.
  • Demonstrates a professional attitude and mature demeanor.
  • Understands how to lead and encourage Team Members.
  • Takes personal responsibility and exhibits ownership for the outcomes of decisions.
  • Displays humility in interactions with authority, peers, and guests.
  • Exemplifies great stewardship of all restaurant relationships, equipment, and property.
  • Exhibits a sense of urgency during operations.
  • Maintains high awareness to restaurant cleanliness, food safety, and organization.
This Manager is responsible for:

1). Self-Development

a) Encouraged to oversee a personal development plan in the following areas (Emotional, Spiritual, Physical, and Professional/Business including but not limited too)

b) Encourage ongoing education and training

c) Creating a Life Plan (identifying purpose, short term/long term goals, relationship investment, etc.)

d) Creating/Writing/Sharing your story, being impactful and influential to those around you.

2). People Development

  • Overseeing all people development within your particular shift (including but not limited too)
a) Mentors Team Members and Trainers in the following areas:

  • Organization
  • Planning
  • Effective Communication
  • Delegating Responsibilities
  • Embrace Change
  • Monitoring Restaurant Culture Alignment
b) Creating and facilitating coaching documents on at least (2) Team Members on a weekly basis.

c) Addresses Employee Behavioral Issues with proper documentation

d) Monitors ongoing training of Team Members

e) Frequently meet with assigned Director, be open to/request feedback pertaining to overall performance.

3). Business Development

Oversee all operations & accountability within your particular shift (including but not limited too)

a) Ensures employee alignment with restaurant mission & CORE Values

b) Executes food safety assessments

c) Leads Team Members with confidence.

d) Understands Risks Curve (when to take/when not to take)

e) Ensures high productivity is accomplished each shift.

f) Understands and is actively supporting healthy Food & Labor Costs.

g) Holds other Managers and leaders accountable for business results.

h) Run breaks and ensure Team Members feel cared for and rejuvenated.

Behavioral Characteristics (Specific observable behaviors that must be evident, including but not limited to)

  • Work a minimum of (35) hours per week in the restaurant.
  • Maintain availability to work at least five opening/closing shifts weekly.
  • Focuses on Development, Policies, & Procedures
  • Focuses on Coaching and Delivering a REMARK-able guest experience.
  • Aligns themselves daily with Core Values.
  • Always models a Servant Heart Attitude willing to put others before him/herself (being confident but not arrogant)
  • Consistently aware of how they are being perceived by others leading specifically with communication and attitude
  • Continually echoes the Vision for the organization (vision for growth, innovation, etc.)
  • Viewed as a Driver of the business (gets business results through leadership)
  • Brings energy and enthusiasm to the organization
  • Models all employee handbook policies and procedures
  • Demonstrates complete ownership of their particular shift that aligns with upper management
  • Visually comprehends the Operator and Director's Vision/Mission and understands how they personally fit into that vision
  • Values & provides feedback, both positive and constructive
  • Ensures all Team members (s) and Guest(s) feel valued
  • Never considered a spectator and always willing to have personal input into organization (leadership meetings, employee performance reviews, etc.)
  • Practices ongoing personal growth and development book studies, goal setting, etc.
  • Consistently aware of organizational stewardship of assets (guest(s), talent, resources provided, etc.)
  • Builds work relationships based on foundational trust within the organization.
  • Challenges ongoing development of other leadership and a potential leader
Preferred Experience:

  • 2+ years in restaurant leadership or equivalent leadership experience
  • Experience leading a team of 10+ people
  • Some familiarity with the Google apps platform, Slack and Trello
  • High school education or equivalent
  • Preferable: Bilingual; Experience with equipment maintenance and repair
Salary Range $16+ per hour for full-time candidates with full availability
Compensation: $16.00 - $18.00 per hour




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The Team Member Experience

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:
Competitive Pay
Along with a competitive paycheck, you will work in a nurturing environment where you will learn valuable business and people skills.
Flexible Hours
You probably have commitments to your family, friends, school or sports teams. We will try to arrange your work schedule around them.
Closed Sundays
All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.
No Experience Is Necessary
We are looking for friendly, enthusiastic people who enjoy serving customers. We will teach you everything else you need to know.
College Scholarships
At Chick-fil-A, we believe everyone deserves an education. We offer Leadership Scholarships to eligible employees who qualify.